Returns, Exchanges and Refunds

Returns

Our returns policy is limited to 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange. To be eligible for a refund or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We also may not accept returns on products such intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted – see refunds.

Exchanges

We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@bhmedical.net.au stating full reasons for the exchange and we will arrange.

Refunds

For returns and/or order cancellations, a restocking fee of up to 20% of the original sale price (minimum $15) may be deducted from the refund.  This is to cover our supplier restocking fees, shipping, handling costs. If, however you receive a faulty, damaged or incorrect product or, if you choose to exchange it for a different item of similar value, the restocking fee will be waived.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Need help?

Contact us at sales@bhmedical.net.au for questions related to refunds and returns.